Welcome to [HANDYNEST.ONLINE]. These Terms of Service govern your access to and use of our website [HANDYNEST.ONLINE] or any mobile applications, and our services, including browsing, purchasing products, and related features (collectively, the "Services").
By accessing the Site, placing an order, or using our Services, you agree to these Terms. If you do not agree, do not use the Site or place orders.
We are an online general store operated from 5900 BALCONES DR STE 48540 AUSTIN, TX 78731-4257 partnering with global suppliers and carriers for product sourcing and fulfillment (often pl and wholesale and dropship model). We act as the seller of record for all transactions.
1. Eligibility and Account
You must be at least 18 years old or the age of majority in your jurisdiction to use the Site and purchase products. By using the Site, you represent that you meet this requirement and have the legal capacity to enter binding contracts.
Creating an account is optional but recommended for order tracking. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
2. Products, Orders, and Availability
- All products, descriptions, images, prices, and availability are subject to change without notice.
- We reserve the right to refuse, cancel, or limit any order (even after confirmation) due to pricing errors, stock shortages, suspected fraud, or other legitimate reasons. If canceled, we will refund any payments made.
- Orders create a contract between you (the buyer) and us (the seller). We fulfill via third-party suppliers and carriers.
- Prices are in [USD / your main currency] and exclude taxes, duties, customs fees, VAT, or shipping unless stated at checkout.
3. Payments
- We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay/Google Pay, and other methods via Shopify's secure checkout.
- Full payment is due at order placement. You authorize charges to your selected payment method.
- We do not store full payment card details — transactions are processed securely by Shopify and our payment providers.
- You are responsible for any additional fees (e.g., currency conversion, bank charges).
4. Shipping and Delivery
- Processing time: Orders typically process and ship in 1–5 business days (up to 7 during peak periods).
- Delivery time: Standard international shipping: 10–25 business days; Express (extra fee): 5–12 business days. These are estimates only — delays can occur due to customs, carriers, holidays, weather, or high demand.
- Shipping costs and options appear at checkout. Free shipping may apply on orders over [your threshold, e.g., $50].
- We ship worldwide (some countries restricted — check availability at checkout).
- Risk of loss/damage passes to you upon handover to the carrier. Title passes upon full payment.
- You are solely responsible for import duties, taxes, customs clearance, and any fees in your country — not included in our prices/shipping.
- Provide accurate address. We are not liable for issues from incorrect/incomplete info.
- Track via the link in your shipping email or My Account → Orders.
For full details, see our Shipping & Returns page.
5. Returns, Refunds, and Exchanges
Returns are governed by our separate Return Policy (linked above and in footer). In brief:
- Most items returnable within [30 / your window] days of receipt if unused/original condition.
- Change-of-mind returns: Customer pays return shipping.
- Faulty/damaged/wrong items: Contact within 7 days with photos — we cover replacement/refund (including shipping).
- Non-returnable: Final sale, personalized, hygiene, certain restricted items.
- Refunds processed to original method within 5–10 business days after inspection.
6. Intellectual Property
All content on the Site (text, images, logos, designs) is owned by us or our licensors. You may not copy, reproduce, distribute, modify, or use commercially without written permission.
7. Limitation of Liability and Disclaimers
- The Site and products are provided "as is" without warranties (express/implied) of merchantability, fitness for purpose, accuracy, or non-infringement.
- We are not liable for indirect, incidental, consequential, special, or punitive damages (e.g., lost profits, data loss) arising from use of the Site, products, delays, or third-party actions.
- Our maximum liability is limited to the amount paid for the relevant product.
- You agree to indemnify us against claims from your misuse of the Site or violation of these Terms.
8. Governing Law and Dispute Resolution
These Terms are governed by the laws of united states, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the courts of United states.
We comply with applicable consumer protection laws in your jurisdiction where required, but these Terms apply as the primary agreement.
9. Changes to Terms
We may update these Terms at any time. Changes post here with a revised "Last updated" date. Continued use after changes constitutes acceptance.
10. Contact Us
Questions or concerns? Email: [sk5439201@gmail.com] Use Live Chat, Contact Form, or our social channels.
Thank you for shopping with [Handy Nest]! We value your business and aim for a great experience.